Refund Policy

DecisionTier charges $40 USD for six months of access to identified paid features. Each payment is a one-time purchase. It is not an automatically renewing subscription, and there is no cancellation fee.

If you add six months while access is already active, the additional period begins after your current paid period ends.

Because a DecisionTier membership provides immediate access to digital planning tools and information, all purchases are final and non-refundable once access is delivered. We do not offer trial-period, change-of-mind, or unused-time refunds.

Completing your research, receiving the information you needed, deciding not to apply, or no longer needing the service does not qualify a purchase for a refund. Review the included features and six-month term before paying.

We will review a refund request only when it involves a duplicate charge, an unauthorized payment, a technical failure that prevented paid access and could not be remedied through support, or a refund required by applicable law.

A mistaken purchase, changed plans, dissatisfaction after using the paid tools, or completing your planning sooner than expected does not qualify. Unused membership time is not prorated.

This policy does not limit any non-waivable refund or withdrawal right provided by the law where you live.

Email support@atheonix.com from the email address used for the purchase. Use the subject “DecisionTier refund request” and include the purchase date plus the Stripe receipt or checkout-session identifier if available.

We will determine whether the request qualifies under the limited exceptions above and may ask for additional information to prevent fraud. Do not email a complete card number, card security code, password, or membership key.

• Purchase email address.
• Purchase date.
• Stripe receipt or checkout-session identifier, if available.
• A short description if the request involves a duplicate, unauthorized, or inaccessible purchase.

When a payment is refunded, the six-month period created by that payment is revoked. If an earlier paid period is still active, your account may return to that earlier expiration date. Otherwise, paid access ends when the refund is processed.

A refunded or reversed membership key cannot be used to restore paid access. DecisionTier may suspend an account when a payment is reversed because of fraud or misuse.

Approved refunds are returned through Stripe to the original payment method. Your bank or payment provider controls when the credit appears. Taxes are refunded when required and technically supported by the payment processor.

If you believe a payment was unauthorized, contact support@atheonix.com promptly. You may also have rights through your card issuer. Contacting us first can help resolve the issue without delaying account review.

If DecisionTier later accepts a purchase through Apple, Google, or another marketplace, that marketplace may control the refund process and its refund rules may apply. The purchase receipt will identify the payment provider to contact.

A change to this Refund Policy will not reduce the refund rights that applied when you made an earlier purchase. The policy in effect on the purchase date governs that purchase unless applicable law provides greater rights.

Refund questions and requests may be sent to support@atheonix.com.